The healthcare industry is laden with administrative processes, and many of these can be manual, paper-based, time-consuming and prone to errors. A simple visit to your doctor, a submission of a referral to a specialist, or scheduling a procedure will trigger a flurry of paperwork to be completed, and that’s only the beginning of the process.
Manual processes are dependent on having a well-trained and experienced staff of people working around the clock to ensure this process runs smoothly. However, even that is not a guarantee of success.
The sheer volume of patients and procedures combined with the number of forms that need to be completed, compounded by the staffing crisis in healthcare has caused healthcare facilities to fall behind. This often results in referrals not being followed up on, stacks of forms waiting to be entered into the system, clinicians taking work home with them to be completed after hours, delays in submission of services to insurance for payment, denial of payment due to errors in coding, and incorrect invoicing of patients. (more…)